Make sure that you have read the Ftape-FAQ(1) before repeating frequently asked questions. Note also that this documentation (i.e. the document you are reading right now) has an index (see Concept Index) consisting of hyper-links to the proper locations in this manual.
Please make also sure that you have read the file BUGS before reporting bugs already known.
If you email me, please include the string `ftape
' in the subject
line. This will help ensure the mail doesn't inadvertently get buried
and helps my email filters to move it to the correct folder.
Please include at least the following information with your bug reports:
You can contact me directly under
Claus-Justus Heine claus@momo.math.rwth-aachen.de
but you should consider to post to the Linux tape mailing list instead. To do this, direct your messages to linux-tape@vger.rutgers.edu. To read the mailing list, you can subscribe to it by sending mail to majordomo@vger.rutgers.edu with the line
subscribe linux-tape
in the message body. After having successfully subscribed to the mailing list you will receive a short message from the mailing list daemon at majordomo@vger.rutgers.edu that instructs you how to unsubscribe. Please store these instructions in a safe place. Pleas note that I am NOT the maintainer of the mailing list. I can't unsubscribe or subscribe you to the mailing list.
The advantage of using the mailing list over contacting me directly is that it offers contacts to other people who share your problems and/or can give better advice than I'm able to give you. Please keep in mind that I most probably don't have direct access the hardware you are using. And, well, I wrote parts of the driver and have heavily modified most of it. I know how ftape behaves. And this means that I might have lost the ability to understand some of your problems. I'm reading the list regularly; your message will reach me.
However, when sending large emails that aren't of general interest (e.g. large excerpts from your system log files) then please don't use the mailing list but send them directly to me (Claus-Justus Heine claus@momo.math.rwth-aachen.de). People might have to pay for their Internet connection ...
You might experience that you don't get an immediate answer to private email or a posting to the mailing list or don't get an answer at all. Please don't become angry. Simply resend your question or comment after a reasonable amount of time (say a week or so). Please use the mailing list if ever possible.
(1) FAQ is
an abbreviation for `Frequently Asked Questions
'
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